Privacy Policy  

Introduction 

Arheboo holds your privacy in high regard and is dedicated to safeguarding it. This Privacy Policy is provided to outline our privacy procedures and practices, explaining what information we gather about you, how we acquire this information, and how we utilize, share, and process your data as part of our business operations and our online portals. 

Within this Privacy Policy, 'we,' 'our,' and 'us' pertain to FL IP Portal EST, operating as 'Arheboo.' The term 'the website' refers to the Arheboo website ( www.arheboo.com ). When we mention 'the website' and our mobile applications collectively, we refer to them as the 'Portal.' 'You' and 'your' are used to denote a specific individual or authorized entity that accesses and utilizes the Portal or the services we offer. 

Please note that we may update or modify this Privacy Policy at any time, and this page will always reflect the most current version. 

The information that we collect 

Under the terms of this Privacy Policy, Arheboo functions as a 'data controller,' signifying that we are responsible for the personal information we collect about you and how we process it. 

'Personal information' pertains to any data that can be used to identify you, or data that we can link to you, and which we have in our possession or control. 

The information we may collect from or about you encompasses the following: 

a.  Personal Data About You: This category includes data you provide when registering on the website, updating your information, participating in promotions, campaigns, or contests, signing into our mobile application using personal information or a social media account, sending emails, submitting support requests, contacting estate agents via forms or phone numbers available on our Portal, providing feedback, or reporting problems. Such information may encompass your name, address, phone number, email address, device IP address, date of birth, passport or ID, survey participation, video and audio recordings, your interests, and any other information you independently choose to provide to us, such as emails or phone calls. 

b.  Purchase Information: We may gather information related to any purchases or potential purchases of our products or services that you make, including purchase records. 

c.  Website Information: Data may be collected during your visits to our website, including your IP address, date and time of access, duration of your visit, browsing history (captured by text and graphic files that make up each page), and the Internet address of the website from which you were redirected to our website. 

d.  Financial, Payment, and Credit Data: We may collect payment data when you make online purchases, such as your payment instrument number (e.g., credit card, debit card), your name, billing address, and the associated security code. Additionally, we may collect payment and transaction history, as well as billing information. In some cases, we may collect personal credit information, credit reports from credit reporting agencies (used to report overdue credit payments), and commercial credit information. 

e.  Other Information: We may collect additional information to provide our services, including credit scores, payslips, salary letters (for mortgage purposes), and information that you have made publicly available if you are a user of our products or services." 

Please note that by using our services, you consent to the collection and processing of this information in accordance with our Privacy Policy. 

We obtain information through various sources and methods, which may include: 

We gather your information throughout our interactions with you, and our use of your personal data complies with applicable data protection laws. The sources of this information may include: 

a.  Directly from You: When you use our Portal, inquire about our services, communicate via WhatsApp, send emails, or contact our Customer Care team, you provide us with your data. 

b.  From Real Estate Developers, Agents, Brokers, and Government Sources: We may receive information from these entities related to our services. 

c.  From Our Partners and Affiliates: Data may come from our partners and affiliates, such as banks, to facilitate our services. 

d.  From Advertising Networks, Analytics Providers, and Search Information Providers: We may collect data from these sources to enhance our services and improve your experience. 

We handle your information responsibly and in compliance with data protection regulations. 

How We Utilize Your Information. 

We may employ or process your personal information for the following objectives: 

a.  Service Provision: To deliver any services you request from us. 

b.  Service Enhancement: To improve our products, services, and Portal, and maintain internal records. We may also retain records of your communications with us, whether through the website, email, or call centers, to enhance our services and address specific requests or complaints. 

c.  Communication: To engage with you (via various communication channels such as WhatsApp, SMS, phone, and email) if you have ordered, purchased, or engaged with anything on our Portal. This includes responding to your queries, requests, comments, and facilitating communication between you and our real estate agents and brokers when you inquire about properties. 

d.  Third-Party Assistance: To support third parties in delivering services to you, including real estate developers and banks when sending emails on their behalf and handling mortgage-related matters. 

e.  Market Research: To reach out for market research purposes. 

f.  Monitoring and Improvement: To monitor communications, assess our employees' and real estate agents' performance, and improve the services we offer you. For example, this occurs when you inquire about properties through our Portal, and we connect you with real estate agents. 

g.  Information Sharing: To provide you with information about new opportunities, promotions, alert notifications, special offers, and other relevant updates. 

h.  Personalized Content: To deliver information about goods or services that might interest you and enable selected third parties to do the same. 

i.  Enhanced Experience: To customize and enhance your Portal experience, including displaying advertisements and sending you direct communications based on your portal activity. 

j.  Portal Enhancement: To improve our Portal by analyzing technical specifications, assessing system performance, and identifying areas for improvement. This includes tracking portal activity, generating reports, identifying trends, and monitoring portal usage. 

k.  Payment Processing: To process your payments or documents submitted via our portal. 

l.  Advertising Effectiveness: To measure and understand the effectiveness of the advertising we provide, deliver relevant advertising, offer suggestions and recommendations to you and other users, based on your portal activity, and comply with legal obligations. 

How We Handle Your Information 

In managing your data, we adhere to relevant data protection laws governing the handling of your personal information. Our approach involves: 

a.  Responsible and Secure Processing: Your personal information is processed in a manner that is lawful, fair, transparent, and secure. 

b.  Specific and Legitimate Purposes: We collect your personal data only for well-defined, explicit, and legitimate purposes, which are clearly communicated to you during the data collection process. 

c.  Compatibility: Your personal information is never used in ways that are inconsistent with the purposes for which it was initially collected. 

d.  Relevance and Adequacy: We process your personal data in a way that is appropriate, relevant, and sufficient for the originally stated purposes. 

e.  Accuracy and Updates: We strive to maintain the accuracy of your personal information and update it when necessary. 

f.  Limited Identifiability: Your personal data is retained in a form that allows for identification only for as long as it serves the purposes, we have disclosed to you and as permitted by applicable laws. 

We process your personal information based on the following legal grounds, as allowed by applicable data protection laws: 

a. Contractual Necessity: When using your data is essential to fulfill a contract with you or to initiate steps leading to a contract. 

b. Consent: When you've provided explicit consent for a specific purpose, and we only use your data in line with that consent. 

c. Legitimate Interests: We may process your information for our legitimate interests, including improving our services, reducing disruptions, and sharing relevant information about our services with you. 

d. Legal and Regulatory Compliance: When we need to meet legal or regulatory requirements, your data may be processed accordingly. 

e. Public Availability: If  you have made  your personal information publicly accessible, we may use it as permitted by law. 

We may share your personal information as follows: 

a. With Real Estate Professionals: We share your information with selected real estate brokers, agents, developers, and service providers as needed, especially when you inquire about a property. For instance, if you inquire about a specific property, we'll provide your details to the relevant estate agents handling that property sale or rental. 

b. Business Partners and Suppliers: Your information may be shared with our business partners, suppliers, and subcontractors when required for fulfilling contracts or services. 

c. Within Our Group: We may share data within our corporate group. 

d. Competent Authorities: When legally obligated to comply with data requests from competent authorities. 

e. Third-Party Service Providers: We work with global service providers who may access personal data to provide us with various services, including software support, direct marketing, cloud hosting, and data analytics. They are only allowed to use this data for service provision and not for other purposes. 

f. Business Transactions: In case of selling or buying any business or assets, we may disclose your data to prospective buyers or sellers and their advisors. If our assets are acquired by a third party, customer data may be part of the transferred assets. 

g. Professional Advice: To obtain professional advice as needed. 

h. Credit Checks: For performing credit checks and collaborating with lenders, banks, or financial institutions to assess your financial situation for mortgage-related services. This may involve obtaining information from credit reporting agencies. 

i. Legal Obligations: When obligated to disclose information to meet legal requirements, enforce agreements, or comply with our terms of use. 

j. Protection: To protect our rights, property, safety, and that of our customers or others. This includes sharing data with organizations for purposes of fraud protection and credit risk reduction. 

Locations where your information may be 

Your information, which we gather from you, may be moved to, stored in, and hosted in countries different from the one where you access our portal. These countries may not have stringent data protection laws or may not provide the same level of privacy and fundamental rights protection as your home country. For instance, your personal data might be processed by our staff or our suppliers' personnel located outside of your country. 

Rest assured, all these data transfers will be carried out securely and will remain under our control. We will put in place suitable measures to guarantee the continued protection and security of your personal data when it's transferred beyond your home country. You'll also be able to effectively exercise your data rights in this process. 

Information security  

Securing your personal information and safeguarding it from unauthorized access is a top priority for us. We take all reasonable measures to ensure that your personal data is protected against unauthorized access, use, alteration, disclosure, or destruction. To achieve this, we restrict access to your personal information to only those employees, agents, contractors, and trusted third parties who genuinely require access to perform their roles. These individuals are bound by strict confidentiality obligations and will only process your personal data as per our instructions. 

If you have received a password from us as part of our services or to access specific areas of our portal, it's important that you keep this password confidential and do not share it with others. 

While we make every effort to protect your personal information, please be aware that transmitting data over the internet is not entirely secure. Therefore, any information you send to our portal is done at your own risk. Once we receive your data, we employ robust procedures and security measures to prevent any unauthorized access. 

The duration for which we retain your personal information can vary and is generally based on the necessity to address queries or complaints, enhance the quality of our services, or fulfill legal obligations we may be bound by. 

In deciding how long to retain personal information, we take into account factors like the quantity and nature of the data, the potential risks associated with unauthorized access or disclosure, the objectives for processing your personal information, whether these objectives can be accomplished by alternative means, and the relevant legal obligations. 

Your Data and Decision  

In specific situations, as per applicable data protection laws, you may have certain rights: 

a.  Access your data: You can request a copy of the personal information we hold about you. 

b.  Correct your data: If your personal information is inaccurate or incomplete, you can request us to amend or update it. 

c.  Erase your data: You can request the deletion of your personal information if it's no longer needed for the original purpose. 

d.  Restrict your data: You can request us to temporarily or permanently halt the processing of some or all of your personal data. 

e.  Object to data use: You can object to the processing of your personal information based solely on our legitimate interests or for direct marketing purposes. 

f.  Data portability: You can request the transfer of your personal information to another organization in a structured, machine-readable format. 

g.  Withdraw consent: If you've given us consent to use your personal information for a specific purpose, you can withdraw it at any time. Note that in some cases, we may still process your data legally without your consent if we have another valid legal basis. 

To exercise any of these rights, please contact us at  privacy@arheboo.com . We will aim to respond promptly, unless further information is needed from you, and may request proof of your identity, subject to any prevailing legal obligations, requirements, and exemptions. 

Updates or changes to Privacy Policy 

This Privacy Policy may be revised periodically as we see fit. In the event of significant alterations to this Privacy Policy, we will notify you as required by applicable laws. This notice may be provided through email or on our portal. Modifications to this Privacy Policy become effective immediately upon our notification.